I am a committed and motivated Office Professional with a multifaceted background to draw from. I am able to handle a large volume of work in a fast-paced environment. I am great at working with minimal supervision and focus on maintaining an emphasis on the highest quality service. I can make decisions independently and quickly. I have excellent problem-solving skills and negotiating skills. I am interested in finding employment in a position where I can utilize the skills that I have, develop new skills, and help the company succeed to the best of my ability.
24 Hour Banking Lead Deposit Banker
January 2017 to August 2018
Worked in US Bank’s 24 Hour Banking call center answering inbound calls on a multiline telephone, using a computer-based customer management system. Assisted customer’s with their banking needs, which included a wide variety of calls. Took calls related, but not limited to balances, transactions, fee refund requests, checking accounts, savings accounts, certificates of deposit, business accounts, credit cards, online banking, atm errors, filing disputes, fraud, and statement requests. Offered and took applications for deposit accounts and credit products. Filed positive and negative feedback for customers in association with their experiences, fees, and ideas. Assisted new employees with questions and sat with them, taking calls to acclimate them to the systems and call flow. Created and distributed departmental phone list webpage and other tools to associates. Actively profiled customer accounts to determine if they were in the correct product in the attempt to help them avoid unnecessary fees and issues.
Medicare & Retirement Billing and Enrollment Processor
Adecco / United Health Group
August 2016 to December 2016
Worked at United Health Group during the open enrollment period processing applications for Medicare recipients. Used multiple computer systems to verify Medicare and Medicaid eligibility, assess completeness of applications, and ensure accuracy of information for individual and employer group accounts. Troubleshot health insurance claim number mismatches from applications with the Center for Medicare and Medicaid Services proprietary system to avoid gaps in coverage, process applications more efficiently, and provide a positive customer experience. Assisted coworkers with above tasks when they were unsure how to proceed.
Adecco / Great Northern Corporation
July 2016 to August 2016
Worked at Great Northern Corporation, a corrugate display manufacturing company. Used hand trucks, shrink wrap machines, and polypropylene strap machines in preparation for corrugate displays to be shipped to retail locations. Assembled corrugated cardboard displays, filled product onto displays, and checked the quality of the finished displays in a flexible assembly line environment.
Optical Assistant – Mail Bench Operator
Kelly Services / Twin City Optical
November 2015 to April 2016
Worked at Twin City Optical, a branch of Essilor Labs of America. Checked arriving materials to ensure that they matched purchase orders. Discarded products and materials not meeting specifications. Sorted products according to type and work order number. Notified supervisors or other personnel of production problems. Arranged products for further processing, shipping, and packaging. Processed finished product for shipping. Shipped completed product to appropriate doctor’s office.
October 2015 to November 2015
Counted finished products to determine if product orders are complete. Lifted raw materials, finished products, and packed items, manually. Loaded and unloaded items from machines, conveyors, and conveyances. Packed and stored materials and products. Packed food products in boxes and stacked them in warehouses or coolers. Transferred finished products and raw materials between storage and work areas of plants and warehouses by hand and with hand truck. Assembled fixtures, shelves, and staging areas for use in public storefronts. Delivered finished furniture to paying customers.
Customer Service Specialist
Adecco / eBay Enterprise (Radial)
October 2014 to October 2015
Answered customer service related telephone calls for eBay Enterprise’s Decor partners. Assisted with problems related to purchases, lost shipments, late shipments, item inquiries, order-related inquiries, and troubleshooting-related inquiries. Checked to ensure that appropriate changes were made to resolve customers’ problems. Compared disputed merchandise with original requisitions and information from invoices. Prepared change of address records and issued service discontinuance orders using computers. Conferred with customers by telephone to provide information about products and services, take or enter orders, cancel accounts, and/or obtain details of complaints. Determined charges for services requested and arranged for billing. Kept records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken. Obtained and examined all relevant information to assess validity of complaints and to determine possible causes. Ordered tests that could determine the causes of product malfunctions. Referred unresolved customer grievances to designated departments for further investigation. Solicited sales of new or additional services or products.
Material Handler II
August 2014 to October 2014
Drove a reach truck forklift and a walkie in the receiving department of CEVA Logistics. Andersen Windows is the only client in this particular CEVA facility. Consolidated and put away Andersen’s windows, doors and accessories. Staged above items for shipment. Loaded and unloaded shipments of Andersen Windows products. Assisted pickers and milk runners in their daily duties. Marked loads digitally with identifying information. Installed protective devices, such as bracing, padding, or strapping, to prevent damage to items being transported. Maintained equipment storage areas. Moved stock materials to and from storage areas, loading docks, and delivery vehicles by hand, using trucks, and other equipment. Sorted cargo before loading and unloading. Stacked cargo in locations such as staging lanes as directed, using mull racks and other various containers.
Customer Service Specialist
Adecco / eBay Enterprise (Radial)
October 2013 to August 2014
Answered customer service related telephone calls for eBay Enterprise’s EC Clothing and Decor partners. Assisted with problems related to purchases, lost shipments, late shipments, item inquiries, order-related inquiries, and troubleshooting-related inquiries. Answered emails and chats regarding a multitude of issues, inquiries, complaints, and compliments. Worked from home while doing the above-mentioned tasks. Checked to ensure that appropriate changes were made to resolve customers’ problems. Compared disputed merchandise with original requisitions and information from invoices. Prepared change of address records using computers. Conferred with customers by telephone to provide information about products and services, enter orders, cancel accounts, and/or obtain details of complaints. Determined charges for services requested and arranged for billing. Kept records of customer interactions, recording details of inquiries, complaints, or comments, as well as actions taken. Obtained and examined all relevant information to assess validity of complaints and to determine possible causes. Referred unresolved customer grievances to designated departments for further investigation. Solicited sales of new or additional services or products.
Vice President / Director of Design
RT Squared Advertising LLC
March 2012 to October 2013
Oversaw the creation of advertisements, flyers, business cards, logos, and other items that companies would need. Carried out administrative and sales tasks related to the company. Attended photo shoots and printing sessions to ensure that the products needed are obtained. Conferred with clients to determine objectives, budget, background information, and presentation approaches, styles, and techniques. Created custom illustrations and other graphic elements. Formulated basic layout design with companies and specified material details, such as style and size of type, photographs, graphics, animation, video, and sound. Trained, and directed staff members who helped prepare layouts for printing. Negotiated with printers and estimators to determine what services will be performed. Presented final layouts to clients for approval. Reviewed and approved art materials, copy materials, and proofs of printed copies developed by staff members.
PDM Bridge, LLC
February 2011 to November 2011
Operated and troubleshot a sandblasting device that contained 2.5 inch diameter, 4-ply hose at over 100 feet long. The device contained a 500-gallon reserve air tank, sand and pressure pot of at least 500 gallons, and various valves, air lines, and electrical equipment that needed constant repair and maintenance. Coped, or painted around various structures on bridge sections which were difficult for the pneumatic paint gun to effectively coat, due to the specific configuration of the various bridge parts. Operated various hand tools related to steel work to deburr, radius, remove hard edges, and profile steel prior to priming and painting. Operated a forklift to move materials between four separate shops within the company. Rigged and spotted for travel lift operators for the movement of steel between shops that was too large for a forklift. Operated a crane within the paint shop. Mixed urethane-based paint. Was trained to work within confined spaces per OSHA regulations.
Customer Sales and Service Representative
February 2010 to February 2011
Answered inbound calls for various companies, including Mason Easy Pay, KJordan, B.A. Mason, Wissota Trader, Masseys, Auditions, Shoemall, and Stoneberry. Assisted customers with catalog requests, orders, shipping issues, product information, and refunds and exchanges.
Customer Service Specialist
GSI Commerce (Radial)
October 2009 to December 2009
Assisted inbound callers with problems related to purchases, non-receipt of shipments, late shipments, and other questions pertaining to their purchase for ToysRus.com, BabiesRus.com, and eToys.com. Placed orders for customers that were unable to via the above websites.
Osseo-Fairchild High School