I am a management professional with a proven record of success in team management and moral building. I am also very adept at multi-tasking while being able to maintain focus on pre-established goals in a manner that prioritizes urgency. Additionally, I am very creative when it comes to problem solving and conflict resolution.
* Communication – Persuasive communicator with well-developed negotiation and presentation skills. Able to cultivate productive relationships with colleagues, clientele and staff on all levels.
* Team Building – Decisive team leader with extensive experience hiring, training as well as development on helpful and beneficial tactics to produce a more comfortable and productive work environment.
* Sales – Extensive background in sales and marketing on levels of residential, government and commercial. Very adapt at identifying diverse buying signals and well trained in closing pending agreements.
Authorized to work in the US for any employer
March 2017 to Present
State Farm Insurance – Temple Hills, MD
Establish customer relationships and follow up with customers, as needed, provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification. Use a customer-focused, needs-based review process to educate customers about insurance options and maintain a strong work ethic with a total commitment to success each and every day.
DEPARTMENT of TRANSPORTATION/PHMSA – Washington, D.C.
Data Analyst (contract position)
The primary function of this position is to identify, gather, sort and process Hazardous Materials Incident Reports according to the Hazardous Material Regulations; and administer the promulgation of regulations in a uniform and equitable manner. These regulations apply to shipments of packaged hazardous materials transported by railcar, vessel, aircraft and motor vehicle in both domestic and international trade, to private, contract, and common carriers and to shippers engaged in or otherwise affecting interstate commerce.
ENVIROTEST – Landover, Maryland
As Station Manager it is my responsibility to manage and coordinate the operation of the inspection station within budget and in accordance with Envirotest’s policies and procedures. To also, supervise staff inclusive of counsel and discipline employees as needed, evaluate employees, schedule work assignments to ensure proper staffing for various traffic volumes.
PROMETRIC – Baltimore, Maryland
Supervisor, Registration & Scheduling
At Prometric the Registration & Scheduling Supervisor oversees a caring and competent group of customer service professional who believe the can change the world one caller at a time.
Truist Inc. – Washington, D.C.
Tech Support Administrator
The Tech Support Admin provides the first level support to clients’ end users via phone, chat email and web. The role includes diagnosing technical issues experienced by users and creating service tickets, also requires an understanding of online giving campaigns. The implementation of established guidelines and protocols in working with users. Escalate more difficult issues to Support Manager for resolution. Complete service tickets to ensure issue resolved and provide center quality control. Meet established metrics to support a high volume of user issues and maintain a high level of efficiency.
SUPERIOR TECH RESOURCES / CLEAR – Arlington, Virginia
Project Supervisor (contract position)
As Project Supervisor at CLEAR my main focus was to ensure my staff was prepared daily to perform at their highest level. Managing a team of 25-30 attendants I was constantly on the move to monitor the activity at our 4 different stations and address any escalated matters that may occur.
Comcast Communications – Silver Spring, Maryland
Customer Service Supervisor
Responsibilities included leading a cross-functional group of Inside Sales Executives in a manner to provide the highest level of customer satisfaction, while ensuring that departmental goals are met or exceeded. I would also motivate, reward, coach and discipline associates as situation dictated. Attend and conduct weekly staff meetings with department leadership to exchange information, develop new strategies and resolve departmental issues.
Sprint Spectrum, A.P.C. – Herndon, Virginia
Customer Service Supervisor
Performed as mentor to group of 8-12 representatives, communicating office policies and procedures while ensuring they were adhered to. To make sure representatives were fully aware of areas of improvement and growth, I would conduct a one on one meeting monthly to implement a plan of action for the upcoming month.
casualty, property lincense
June 2017 to November 2019
Producers license of insurance for Casualty, Property