April 2017 to July 2017
Outbound/ Inbound calls
Assist client with complaints
Master’d company network/ server
Helped clients via email, Phone, live chat, and fax
Assist with payroll
March 2014 to March 2017
Answer 200 calls daily. Resolved customer complaints by phone. Maintained over 150 issue notes daily. Mastered company system net work. Processed major credit card transactions. Contacted various creditors. Responded back to email and fax. Live chatted with customers. Documented every time a customer called and what the call was about
October 2010 to January 2014
Managed quality communications between employees and clients. Answered a high volume of inbound calls. Made 400+ outbound reminder calls, Kept a high percent for registering customers. handled major credit card information. Coaching employees. call center environment
researched, claimed and rapidly resolved client conflict to prevent loss of key accounts.
40 wpm/ typing speed
February 2011 to September 2013
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges. Prevented store losses
using awareness, attention to detail and integrity. Created new processes and systems for increasing customer service
satisfaction. excelled in exceeding daily credit card application goals.Trained 5 new employees quarterly.
Developed client relationships and earned reputation for exceeding sales goals. worked as a team member performing cashier duties.
consistently generated additional revenue through skilled sales techniques.
Greeted customers upon entrance and handled all cash and credit transactions.
assisted customers over the phone regarding strong operations, products, promotions and orders.
My core strengths are: Strong communication skills. Adaptive team player. Seasoned in conflict resolution. Multi- tasking. Sharp problem solver.