My strengths are: a high sensitivity for details, a completionist attitude, and a focus on process adherence.
Rounded with strong interpersonal communication skills, an enthusiastic work
ethic, and a background in technical systems support. My “I can do that” approach to all things in life and a versatile skill set practiced in high stress situations make me an ideal candidate for service roles.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
June 2016 to Present
CA licensed P&C agent. Commercial lines account manager. Submitted new business, completed the entire renewal process, managed a book of business approximately $5,500,000 in size, approximately 500 accounts. Farmers agent as well as working with outside MGAs.
March 2013 to May 2016
Retail webstore selling garden supplies to a niche market. Implemented and oversaw
improvements to front-end, back-end processing, fulfillment, marketing and advertising.
Worked daily with a custom website, WordPress to support brick and mortar store sites
including blog entries, Constant Contact mail campaigns, some mild artwork in CS5. Sage MAS
500 primary ERP/MRP system. Profitability and market analysis to drive seasonal sales within extreme budget constraints and despite delayed mobile/SEO development.
March 2012 to March 2013
Carpet cleaning and stain removal with emphasis on customer service. In home direct sales
including service upgrades and products.
April 2009 to December 2011
Digitization of customer account information. Custom database design with UPC scanning.
October 2005 to March 2009
Managed business network infrastructure and hardware. Workstation builds and maintenance,
Cisco and SonicWall network security, Microsoft Domain Server and RAS for up to 70
employees in 3 countries. ISO 9001 certified recovery solution architect, fixed asset
management, telephone communications, and some facilities maintenance.
Associate in Science in Computer Information Systems
High School Diploma