Alexander, AR
Experienced and highly focused Account Manager with a demonstrated history of working in the logistics and supply chain industry. Skilled in Operations Management, Customer Service, Sales,and Business Development. Strong sales professional with a Bachelor’s degree focused in Marketing/Logistics from Arkansas State University.
Authorized to work in the US for any employer
Work Experience
• Accountable to managing and growing 30 accounts
•Partners and oversees operations to help manage customer expectations
through SOP’s, KPI’s and other account metrics
• Sells and negotiates day-to-day commitments of accounts
•Provides event resolution; identifies issues; determines the best course of
action, and implements solutions
• Develops customer relationships with contacts at multiple levels
•Identifies opportunities to penetrate the account and uses additional resources to sell diverse services
• Creates and delivers business reviews quarterly
• Stays up to date on market information and economic indicators
• Develops and manages account plans and budgets
• Understands supply chain terminology, concepts, and sector/segment expertise
•Educates self on current best practices and methods to support customer’s supply chain
February 2011 to April 2012
• Source new sales opportunities through inbound lead follow-up and outbound cold calls and emails
• Understand customer needs and requirements
• Route qualified opportunities to the appropriate sales executives for further development and closure
• Close sales and achieve quarterly quotas
• Research accounts, identify key players and generate interest
• Maintain and expand your database of prospects within your assigned territory
• Team with channel partners to build pipeline and close deals
May 2010 to February 2011
•Handle ocean consolidation shipments from China, as well as collaborate with other JAS offices with freight in transit.
•Sort and inspect all freight shipments in consolidation, and verify all applicable documentation is accounted for before releasing shipments
• Update Jas tracking system regularly
• Receive freight into system to be exported
• Assist other co-workers with day-to-day activities
• File office ISF’s
• Work directly with JWS and AS400 software
• Work closely with accounts payable department, and customer billing
• Maintain open channels of communication with various shipping providers
Education
Bachelors degree in Marketing in Logistics
2003 to December 2008