To utilize my experience and passion for positive client experiences. To provide efficient workmanship in an effort to impact client and business satisfaction within a challenging work environment.
Authorized to work in the US for any employer
April 2016 to Present
• Check posting daily to customer accounts, posting credit Cards to orbital system.
• Researching payment, web orders, Received and handled calls regarding customer service inquiries such as status, escalations, and general questions about order and account.
• Working service Request reports.
December 2014 to April 2016
Posted credit payment , log funds to account . Handling incoming calls , addresses the driver with account along with sale reps for the clients. Hand cash along with daily logs.
February 2012 to July 2012
Aeroteck Staffing – contracted, Bank of America
Post foreclose department
2008 to December 2008
JP Morgan Chase as of Jan 2010
•Focused on verifying the accuracy of the Negotiator’s review and analysis of our customer’ financial ability and property information to ensure the most suitable workout was arrived at the terms of the workout accurate.
•Verified accuracy of the myriad closing documents, as well as system updates and inter-departmental hand-off processes of each workout
•Training many of the new members on the investor and the Guarantor guidelines surrounding Loss Mitigation
February 2007 to December 2008
11 Loss Mit)
•Generated outbound calls with delinquent borrowers who are considered high-risk
•Provide information on status on account activity
•Research disputed items, while resolving delinquencies and negotiation of equitable payment arrangement evaluate and select appropriate workout.
•Handled high volume calls, Resolve calls at first point of contact with responding to incoming phone calls regarding customer service aspect of mortgage loans.
•Assisted Negotiator with order BPO and contacting the attorney.
November 2006 to February 2007
•Assist mortgage customers with any questions or concerns on home mortgages, including payments, balances, ARM adjustments, and escrow
•Handled high volume of incoming calls while maintaining customer satisfaction
•Performed all job responsibilities successfully ensuring to meet operational requirements of both the team and the department.
•Responsible for handling high call volume in a quality-filled and efficient manner.
November 2005 to November 2006
Assisted customers with making arranged monthly payment, bill consolidation,
•Received and handled calls regarding customer service inquiries such as status, escalations, and generalquestions about credit repair
•Provided exceptional telephone customer service in a fast moving environment, ensured accuracy and attention to detail for more than 200 different accounts.
•Handled high volume of incoming calls while maintaining customer satisfaction.
Associate of Arts
2014 to 2017
High School Diploma
Bachelors of Science in Human Services
Loss Mitigation and default experience
Excellent analytical skills
Title experience, Fidelity, Siebel, Microsoft Office and word, Citrix and lending portal