Resume Sample for Account Specialist


picture of Account Specialist resume sample sheet
The following is an example of Account Specialist resume sample. Reviewing the candidate's full work experience, outlining key-qualifications, duties and responsibilities for the Accounting job title/field.

Resume Writing Example for Account Specialist | CV Format

Jacksonville, FL

To utilize my experience and passion for positive client experiences. To provide efficient workmanship in an effort to impact client and business satisfaction within a challenging work environment.

Authorized to work in the US for any employer

Work Experience

Account Specialist

Napco Imports /1-800 Flowers

Jacksonville, FL

April 2016 to Present

• Check posting daily to customer accounts, posting credit Cards to orbital system. 
• Researching payment, web orders, Received and handled calls regarding customer service inquiries such as status, escalations, and general questions about order and account. 
• Working service Request reports.

Account Specialist

DADE PAPER COMPANY

Jacksonville, FL

December 2014 to April 2016

Responsibilities 
Posted credit payment , log funds to account . Handling incoming calls , addresses the driver with account along with sale reps for the clients. Hand cash along with daily logs.

Mortgage Specialist

Aeroteck Staffing

Jacksonville, FL

February 2012 to July 2012

Florida 
Aeroteck Staffing – contracted, Bank of America 
Post foreclose department

Default Quality Specialist II

Washington Mutual Corporation

2008 to December 2008

JP Morgan Chase as of Jan 2010 
 
•Focused on verifying the accuracy of the Negotiator’s review and analysis of our customer’ financial ability and property information to ensure the most suitable workout was arrived at the terms of the workout accurate. 
•Verified accuracy of the myriad closing documents, as well as system updates and inter-departmental hand-off processes of each workout 
•Training many of the new members on the investor and the Guarantor guidelines surrounding Loss Mitigation

Default Specialist

Washington Mutual Corporation

Jacksonville, FL

February 2007 to December 2008

11 Loss Mit) 
 
•Generated outbound calls with delinquent borrowers who are considered high-risk 
•Provide information on status on account activity 
•Research disputed items, while resolving delinquencies and negotiation of equitable payment arrangement evaluate and select appropriate workout. 
•Handled high volume calls, Resolve calls at first point of contact with responding to incoming phone calls regarding customer service aspect of mortgage loans. 
•Assisted Negotiator with order BPO and contacting the attorney.

Telephone Banker (Mortgage)

Contact Work Customer Staffing

Jacksonville, FL

November 2006 to February 2007

Mentor 
•Assist mortgage customers with any questions or concerns on home mortgages, including payments, balances, ARM adjustments, and escrow 
•Handled high volume of incoming calls while maintaining customer satisfaction 
•Performed all job responsibilities successfully ensuring to meet operational requirements of both the team and the department. 
•Responsible for handling high call volume in a quality-filled and efficient manner.

Collector II

ARS National

Jacksonville, FL

November 2005 to November 2006

Assisted customers with making arranged monthly payment, bill consolidation, 
•Bankruptcy. 
•Received and handled calls regarding customer service inquiries such as status, escalations, and generalquestions about credit repair 
•Provided exceptional telephone customer service in a fast moving environment, ensured accuracy and attention to detail for more than 200 different accounts. 
•Handled high volume of incoming calls while maintaining customer satisfaction.

Education

Associate of Arts

Florida State College at Jacksonville

Jacksonville, FL

2014 to 2017

High School Diploma

Forest High School

Jacksonville, FL

2002

Bachelors of Science in Human Services

Florida State College at Jacksonville

Jacksonville, FL

December 2016

Skills

Excellent analytical skills,Fidelity,Siebel, Microsoft Office ,word ,Citrix and lending portal

Additional Information

TECHNICAL SUMMARY 
Loss Mitigation and default experience 
Excellent analytical skills 
Title experience, Fidelity, Siebel, Microsoft Office and word, Citrix and lending portal

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