Banker – PNC Bank
Willing to relocate to: Philadelphia, PA – Philadelphia, PA – pennsylvania
Authorized to work in the US for any employer
Recommend the right solutions for each Customer and implement bank procedures.
Conduct daily outbound calls to pre-selected customers and invite them into the office for financial review.
Achieve and surpass daily sales goals and referral quotas, through existing and prospective customers.
Research and process financial data information and explain findings to customers as requested.
Gather, organize and present daily reports.
Monitored progress against strategic objectives.
Address and resolve Customer conflicts.
Focus on creating lasting relationships and increasing Customer loyalty.
Educate and train new employees.
2016 to July 2017
Developed marketing strategies to increase prospective client acquisitions, exceeding more than 5% quarterly.
Assisted with training and developing existing and new team members, in achieving branch sales goals while maintaining high Customer service quality.
Processed client transactions, gathered and explained financial data and information to customers.
Generated new business through cold calling and marketing, by consumer profiling and needs analysis.
Conducted daily outbound calls to pre-selected customers and performed account financial review.
Provided excellent Customer service, fielded and resolved customer issues, and consulted with Customers on all banking products.
Collaboratively worked with team members resulting in 11% increase in branch’s profitability in 2016.
Attended and promoted business opportunity events at the local Community Chamber of Commerce.
August 2013 to June 2014
Taught Political Science and International Relations to 200 plus students in classrooms and online.
Collaborated with faculty in developing courses to deliver high quality education to students.
Counseled students and provided feedback to them to help them meet high performance standards.
Enhanced students’ communication, analytical and research skills through various class assignments and goals.
January 2012 to May 2013
Utilized multiple datasets to gather and analyze data for faculty research project.
Analyzed and verified data authenticity prior to creating reports and present the results.
Evaluated results and presented final reports to faculty members for research and recommendations.
September 2010 to July 2011
Arbitrated and resolved problems among clients leading to a 40% decrease in conflict incidents.
Coached residents on overall physical health which resulted in adoption of healthier diet.
Trained residents on topics such as volunteer and job search skills, resulting in jobs offers.
May 2010 to July 2011
Worked with the Director to initially establish the Institute for Global Engagement at Westminster College.
Trained over 20 students for Model UN Conferences leading them to receive 3 prestigious awards.
Coordinated administrative and logistical support for outreach programs.
Created and maintained social media accounts for all associated programs.
May 2008 to June 2011
Reached internships and jobs opportunities through multiple sites and database.
Analyzed and organized job posting database and updated it as required.
Posted jobs and internship opportunities for students, staff and faculties on internal job engine.
Reviewed resumes, cover letters and for students and coordinated mock interviews.
June 2010 to August 2010
Researched, organized and analyzed data on local health, crime and homelessness issues.
Generated reports and presented the research and data results to local leaders.
Worked closely with a team of leaders to report and evaluate public policy for Kansas City.
Worked with multiple organizations to learn and develop skills on organizational management.
June 2009 to May 2010
Coordinated activities to promote cultural exchange between students and local families.
Worked with school administration to promote the program to local communities.
Expanded from 3 families and 6 students 2009 to 40 families and 90 students in 2010.
Budgeted the program’s funds and organized team building activities for families and students.
November 2006 to August 2007
Researched, collected, analyzed, coded and organized data of human rights in Angola.
Sent weekly reports to Swisspeace International Headquarters for evaluation and feedback.
Worked closely with the supervisor to achieve the desired objectives for each quarter
MBA in Finance
MA in Political Science
BA in Political Science