Fort Worth, TX
Obtain a position where I can maximize my management skills, quality assurance, program management development, and training experience.
2016 to 2017
Fort Worth, TX Assist in preparation of food items for the day and dating products for doctor’s lounge and conference rooms. Setting up and breaking down of doctor’s lounges, conference rooms, catering or special events. Maintain daily logs. Ensures that all work areas and serving utensils are cleaned and sanitized. Transfer supplies and equipment between storage and work area by hand or cart. Ensure timely and effective service to doctors and staff.
2016 – 2017 High Risk Maternity Leave
2016 to 2016
Fort Worth, TX Inspecting cell phones, good visual coordination, small parts changing, attention to detail. Participate in sorting and reworking, etc. as required per work instructions in an efficient manner. Be aware of the requirements of the packaging. Understand the ergonomics as it relates to setup and work cell flow. Understand the requirements of the company’s general rules and regulations. Participated in safe work environment for myself and fellow team members. Forwarded suggestions for continuous improvement as it related to my job duties and skill set.
2012 to 2016
Operate and maintain the food service program of the healthcare community. Promote a clean and safe work area via applicable location, health, safety, and food handling regulations. Ensuring residents are receiving a high level of customer service, and assisting with other day-to-day tasks. Assist in training, coaching and motivating new staff and ensuring that all new employees comprehend and comply with rules, procedures and policies. Regularly interact with customers and client providing top-notch customer service. This position allows me to exercise my extraordinary interpersonal and communication skills. With my skills in being highly organized, self-motivated and enthusiastic allows me to assist in having a commitment to building a core group of culinary service professionals.
Senior Living Concierge
Maintain the Standard of customer service excellence expected for the assisted living platform. Pre-onboarding efforts with telephone calls and email campaigns in communities to residents, responsible parties and staff. Promote service to residents, responsible parties and staff. Assume and maintain ownership of any unresolved questions or concerns through resolution. Maintain compliance with documentation to ensure issue resolution and allow review of key data by management. Answer inquiries from assigned assisted living residents or guarantors related to billing, operations, or covered therapies. Serve as the primary internal contact for assisted living staff to assist with their daily needs and to facilitate resolution of their issues. Resolve initial calls to satisfied resolution and partner with appropriate internal partners when necessary to solve complex concerns or inquiries. Proactively communicate critical information with assisted living community staff, residents and family members to enhance service levels or maximize pharmacy efficiency. Communicated specific differences and solutions to common questions and objections presented by an assisted living community or customer. Welcome calls for residents moving into the communities, and verify billing information and provide an overview of assisted living services. When possible, provide price quotes for customers upon request. Observe and communicate the assisted living community satisfaction levels and communicate findings to the pharmacy operations management and account management. Work between multiple technology platforms to view and record findings and ensure proper resolution
2009 to 2012
Responsible for program development in the areas of Child Watch/Kids Gym; Before and After School Child Care; Summer Day Camp; Family; & Preschool. Accountable for supervision/ training and scheduling, budget control and development. Support current Strategic Initiatives and continue to strengthen relationships with local schools and child care providers. Help the team and staff be committed to build a relationship based membership and provide high quality programs. Some of the Program Developments I assisted in: Principle Activities Program Development – reaching a larger population of people by focusing on program quality and innovative programming. Member Engagement & Satisfaction – focusing on programming that meets the evolving wants, needs and interests of families in our community at large. Training Development- assist in leading a well-informed trained Child Care staff with clear expectations that focus on child and youth development, healthy living, and social responsibility. Fiscal Management – assist in leading a Child Care department that stays financially viable by increasing participant enrollment, growth, and retention. Other positions I have held are Team Lead for Summer Day Camp, on-site After School Program and currently Child Care Development Assistant Director. I am a self-starter who understands programs, values, and can lead others in this direction. Excellent communication skills, training/facilitation skills and prior experience in staff supervision and program development have enable to build a positive relationship with staff and members. Organization, planning, general office, computer, strong supervisory, CPR/PR and First Aid certification are other abilities of mine that assist me in my position.
2003 to 2009
Cashier: Deliver fast, fun and friendly service to our guest. Respond quickly to guest’s needs, questions or issues. Strong customer service skills. Effective written and verbal communication skills. Adapt and work in various parts of the facility. Complete mathematical computations and count back change.
Under supervision and direction of the Clinical Pharmacists fill orders for pharmaceuticals and perform related duties. Provided professional, courteous and efficient customer service to Pharmacy customers. Assist a licensed Pharmacist in the preparation of medications as directed and in accordance with state or federal Pharmacy Laws.
High School Diploma