The objective is to join an institution where I can develop my knowledge and skills for the benefit of the Company.
May 2016 to Present
Improved call center functionality and service capacity by resolving customer complaints efficiently and quickly.
Managed high call volume with tact and professionalism.
• Phone Calls
• Inbound Calls
• Customer Inquiries
• High Call Volume
• Handled Volatile Customer Situations
• Service Solutions
• Service Level
January 2012 to March 2012
Visiting medical offices to promote the services.
• New Business
• New Services
• Professional Customer Interactions
Bachelor’s Degree in Science in Forensic Science
August 2010 to June 2016
High School Diploma
Master’s in Forensic Science and Public Administration
• Strong problem solving aptitude
• Positive and friendly
• Highly organized
• Strong Working Relationships
• Multi-line phone operation proficiency