Resume Sample for Community Banking Branch Banker IV

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The following is an example of Community Banking Branch Banker IV resume sample. Reviewing the candidate's full work experience, outlining key-qualifications, duties and responsibilities for the Banking job title/field.

Resume Writing Example for Community Banking Branch Banker IV | CV Format

Community Banking Branch Banker IV – BB&T

Chesterfield, VA

Conscientious individual contributing over sixteen years of customer service and financial industry experience. Indesputably passionate about finding solutions to challenges for internal and external customers. Works well in various settings and environments. Flexibility and adaptability to diverse situations allow this exemplary communicator to be an indispensable addition to any team.

Work Experience

Community Banking Branch Banker IV


Glen Allen, VA

2017 to Present

* Utilizes BB&T’s client services model to ensure highest levels of client service during every transaction 
* Adheres to all internal controls, operational procedures, and risk management policies to ensure safety of BB&T as well as of each client 
* Serves as primary point of contact for client problem resolution, as well as account opening and relationship maintenance 
* Identifies client needs and act on opportunities to refer clients to partner lines of business 
* Participates in all applicable training classes, virtual/online training, and weekly sales, service, and product knowledge 
* Performs traditional teller transactions when needed

Consumer Support Associate

PIEtech, Inc

Powhatan, VA

2016 to 2017

* Assisted with updates to Consumer Support Knowledge Base and development of Error Resolution Processes, along with other department specific process documentation, including editing, formatting, and proofreading all documents 
* Answered, prioritized, and responded to incoming chat and email requests from retirement software webinar attendees 
* Collected contact and other relevant information, when applicable, from webinar attendees for technical error resolution and provided follow up within a maximum of 24 hours 
* Maintained high level of accuracy and efficiency in all client communication

Deposit/Treasury Operations Associate

Xenith Bank

Richmond, VA

2015 to 2016

* Developed and composed various processes, procedures, and job aides for Deposit and Treasury Operations 
* Assisted the Operations Management team in facilitating better communication between branch leadership and Deposit Operations 
* Compiled monthly metrics reports comprised of various Deposit/Treasury Operations data for reporting to Senior Leadership 
* Gathered, analyzed, and organized data for various projects as assigned by Deposit / Treasury Operations Manager; occasionally presented data to selected members of Senior Management 
* Participated in project implementations for eWire and Business Mobile Deposit 
* Coached fellow teammates with difficult customer situations and system capabilities 
* Managed all wire transfer activity, including wires sent from branches and those processed through e-banking channels, and performed verification phone calls as required by wire policy 
* Balanced multiple general ledger accounts for month end processing 
* Acted on all legal item requested received, processing liens, levies, garnishments, and subpoenas 
* Recorded, transcribed, and disseminated notes for monthly Treasury Operations Meetings

Deposit Operations Specialist

Bank of Virginia

Midlothian, VA

2011 to 2015

* Drafted multiple Deposit Operations procedures 
* Advised and assisted senior branch teammates with writing processes and procedures for Retail Division 
* Answered branch teammate questions regarding bank policies, procedures, and processes whenever necessary 
* Worked directly with various external vendors to resolve issues and expand relationship 
* Collaborated with Deposit Operations Manager, Senior Vice President of Retail Operations, and branch leadership to foster 
better working relationship between both areas of the bank 
* Served on multiple project implementations: FedLine and WirePro setup; ACH Automation; BancPac 14 and BancPac Studio Implementation 
* Reconciled multiple general ledger accounts monthly; provided reporting to Senior Management Team 
* Executed incoming and outgoing wire transfers via FedLine and correspondent bank and reviewed ACH batches to ensure 
adherence to bank policies and procedures 
* Reported charged off accounts to both ChexSystems and Transworld for collection 
* Processed returned mail according to bank procedure 
* Processed legal item requests, including levies, liens, garnishments, and subpoenas 
* Completed documentation requests from internal and external auditors, both pre-visit and on-site

Assistant Branch Manager/Senior Financial Service Advisor (Sr. FSA)

First Market Bank

Richmond, VA

2001 to 2011

* Repeatedly met and exceeded customer sales and service goals 
* Assisted Branch Manager with compiling and conducting teammate reviews 
* Collaborated with Branch Manager to coach and counsel teammates when necessary 
* Utilized R1 customer management system to maintain and build customer relationships and refer customers to partner 
divisions of the bank as needed 
* Consulted with Retail Operations Management Team to identify areas of potential operational improvement for branches 
* Demonstrated knowledge of bank operations with consistent audit scores of 90 and above 
* Consistently referred customers to partner divisions to further relationships 
* Demonstrated ability to train newly hired associates as well as coach fellow teammates


Bachelor of Science degree in Corporate Communications

Radford University

Radford, VA

August 1997 to May 2001


58 WPM (Less than 1 year), articulate (Less than 1 year), Confident (Less than 1 year), EFT (Less than 1 year), Excel (Less than 1 year)


Registered Paraplanner

May 2017 to May 2019

Additional Information

Skills & Proficiencies 
* Proficiency with many banking programs, including but not limited to FedLine, BancPac NX, Horizon, Compass Connect, 
Vision Reports, Intercept/EFT, ImageCentre, OLB Administration, Business e-Banking (BeB), Commercial Capture Xpress 
(CCX), Consumer Mobile Capture, Commercial Mobile Capture, iAquire, multiple wire systems, and multiple teller systems 
* Exceptional computer skills, including extremely efficient typing skills with 58 WPM and 97% accuracy average, and 
proficiency in Microsoft Office/Office365 applications, with emphasis on Word, Excel, PowerPoint and One Note 
* Able to articulate thoughts and ideas in writing clearly and concisely 
* Confident and successful public speaker 
* Effectively identify areas for process improvements, gathers necessary data, and develops creative ideas and solutions to 
plan for said improvements

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