Customer Engineer – NCR
November 2015 to Present
Exceptional customer communication skills while keeping customers completely assured and satisfied in compliance with agreed Service Level Agreements.
Perform installation, maintenance, and repairs on electromechanical equipment like POS systems, ATMs, self-checkout systems, kiosks, Network Systems, and PC workstation equipment, within restaurants, shops, banks, and airports in an assigned territory.
Possess strong organizational skills for managing serviceable parts inventory.
November 2014 to September 2015
Home Energy Consultant provides potential customers with expertise and education on a wide variety of energy products, helping homeowners become smart energy consumers. Generate business by working an assigned territory selling natural gas and/or electricity. Assure quality and accurate representation of products; represent the company professionally and ensure that potential customers have an exceptional experience.
August 2014 to May 2015
On site computer repair of network computers at Chase Bank and Huntington National Bank. Troubleshoot computer related issues. Experienced replacing hardware CPUs, Motherboards, Power Supplies, Server Hard Drives, Computer Deployment Projects, Re-Imaging Hard drives and Printer break/fix repair.
October 2009 to November 2013
Manage rental accounts and meet company account management standards by collecting on past due accounts. Increased store growth and revenue through sales activities, product knowledge, account management and providing total customer satisfaction. Maintain showroom floor in a rent ready condition. Deliver, install and pick-up customers merchandise.
July 2013 to July 2013
Installed Network Printer for Bank of America at Kihei, Hawaii office
October 2001 to June 2008
Provided excellent customer sales service. Worked in a fast-paced deadline orientated environment. Created layouts using Illustrator and PhotoShop. Operated and maintained large format high resolution Summa and Roland thermal transfer printers. Office computer technician. Built, installed and repaired office network computers, Installed and maintained Firewall and Virus removal software, Created Back Up system.
July 2001 to October 2001
Designed professional quality presentations and promotional ads for the Marketing Department, using Flash. Responsible for collecting, formatting and posting Semiconductor Industry news, technical articles, editorials, real-time forums and on-line presentations.
Home Depot / Hardware Dept. Associate East Palo Alto, CA.
Provided excellent customer sales service and extensive product knowledge in the hardware department.
Web Editor / Nortel Networks Santa Clara, CA.
Experienced on Nortel’s intranet Time To Market software tool.
Responsible for document migration to Nortel’s database repository.
System Integrator / Industrial Controls and Equipment Fremont, CA.
Programmed Human to Machine Interface for control and data acquisition of Programmable Logic Controllers on PCs using Visual Basic. Network Administrator for office LAN. Programmed MS Access for database generated reports. Programmed Graphical User Interface for Industrial touch screens.
Injection Molding Technician / Universal Plastics Services Menlo Park, CA.
Rebuilt injection molding presses, hydraulic, mechanical and electrical.
Built and installed custom PLC electrical control systems for industrial automation.
Layout Artist Photographer / Let’s Rent Magazine Milpitas, CA.
Responsible for layout, design and photography of Bay Area apartment advertisements.
Injection Molding Technician – Production Supervisor / Johnson Controls Inc.
Bottle Beverage Division Milpitas, CA and Taylor, Michigan.
Responsible for daily supervision, production and maintenance of twelve Hydraulic Injection Molding presses and six operators. Maintained Injection Molding Dept. by performing hydraulic, mechanical and electrical repairs as needed.
AA in Electrical Engineering
certificate in Internet and Multimedia Technologies
Fine Art, Painting, Cinematography