Resume Sample for Customer Resource Specialists_PT


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The following is an example of Customer Resource Specialists_PT resume sample. Reviewing the candidate's full work experience, outlining key-qualifications, duties and responsibilities for the Specialist job title/field.

Resume Writing Example for Customer Resource Specialists_PT | CV Format

Charlotte, NC

Work Experience

Customer Resource Specialists_PT

Republic Services

Charlotte, NC

February 2018 to Present

The Customer Resource Associate receives and responds to customer calls, inquiries, requests and complaints, which may require research and investigation to reach resolution; and delivers superior customer service in a prompt, respectful and courteous manner to ensure customer concerns are resolved.

Customer Service Support Rep II

GM-Onstar:Convergys

Charlotte, NC

March 2013 to Present

-The Emergency Advisors are specially trained in handling emergency calls that are received through the red SOS button. They connect members to the appropriate emergency service needed, i.e. police, fire or paramedics, to get members help quickly by providing critical information such as the exact location and the nature of the situation. Emergency advisors are trained in providing Emergency Medical Dispatch to members which can include providing instructions on how to administer CPR or even how to deliver a baby over the phone. Emergency advisors handle in-vehicle emergency calls involving automatic crash notifications, airbag deployments, unlocks (pet or child in vehicle), medical emergencies, and Good Samaritan calls.

Guest Service Representative ( Seasonal )

Time warner cable arena

Charlotte, NC

June 2012 to October 2016

Responsibilities 
Provide customer service to guest by checking tickets, give direction to designated areas, make sure areas safe and maintain crowd control.

Cashier

Harris Teeter

Charlotte, NC

September 2012 to September 2016

Responsibilities 
Assist customers by locating products and services within the store, read UPC codes to identify items, block selves, process cash, check, and debit/credit transactions.

Guest Relations( Seasonal )

Bank of America stadium

Charlotte, NC

June 2012 to August 2016

Responsibilities 
Provide customer service to guest by checking tickets, give direction to designated areas, make sure areas safe and maintain crowd control.

Customer Care Assistant-Retention

Xerox Business Services, LLC

Charlotte, NC

February 2016 to May 2016

Responsibilities 
Assit customrs in a professonal manner, while using a computerized system for basic  
troubleshooting verifying each account, responds to customer inquiries in a call center environment. Responds to telephone inquiries and complaints using standard scripts and procedures. Gathers information, researches/resolves inquiries and logs customer calls. Communicates appropriate options for resolution in a timely manner. 
Informs customers about services available and assesses customer needs.

Synchrony Financial -Customer Service Representative (Contractor)

Kelly Services

Charlotte, NC

May 2015 to August 2015

Responsibilities 
This role will be working in a call center environment, taking inbound calls in order to assist customers in processing credit card applications. This candidate will review eligibility, prepare correspondence, complete applications, confirm customer information, and fulfill customer needs to ensure customer satisfaction

Mail Clerk/lock box

Ranstad inc

Charlotte, NC

January 2011 to March 2012

Responsibilities 
Verify all the tax information through sorting different tax forms, from past and present tax returns to process through the IRS.

Cashier/Customer Service

Walmart

Charlotte, NC

February 2010 to December 2011

Responsibilities 
Assist customers by locating items and services within the store, read UPC codes to identify items, block selves, process cash, checks, debit/credit, and WIC vouchers.

Education

Bachelor’s in Business administration

Strayer University

Charlotte, NC

July 2016 to March 2020

Associate in Accounting

Strayer University

Charlotte, NC

July 2016 to August 2018

Certification in Medical billing and coding

Penn Foster career school

2012 to 2018

Skills

Sorter, switchboard up to 20lines, dispatcher, read maps , cash register, customer service, read upc codes, stock shelves, microsoft applications, outlook,Salesforce, payment processor, detail oriented, Quickbooks (5 years)

Certifications/Licenses

EMD dispatcher

December 2016 to December 2018

CPR/AED

December 2016 to December 2018

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