Customer Service Representative
Challenging Position in Customer Service
Highlights of • Experience working with customers over the phone and in diverse retail environments
Authorized to work in the US for any employer
March 2017 to June 2017
Hit the ground running doing customer service for Intuit and Rodan and Fields. Hired on to address over 2 months of infrastructure growing pains at Rodan and Fields which negatively impacted customer base. Many customers had not been properly serviced for 2 months, still with no resolution to their problems. Although training was minimal, was promoted to the Elite Team after numerous endorsements from happy customers and management after listening to my phone interactions live.
1999 to 2016
Administered the full duties and responsibilities of home office. Managed 2 – 5 employees. Performed invoicing, accounts receivable and accounts payable. Answered phones, kept schedules and appointment calendars. Advised clients in the purchase of software and hardware.
1994 to 2000
Oversaw the administrative offices of upper-level managers. Responsibilities included: word processing, spreadsheet management, database creation and modification, composing minutes of board meetings, data entry and general office skills. Assigned to various companies, including: Stroh Brewery, General Motors, Blue Cross/Blue Shield and The Wellness Plan.
1987 to 1990
Responsible for maintaining the computer network which supports Systems Engineers and Product Salesmen in the field. Responsibilities included: help-desk, system initialization, installing and changing DASDS, maintaining modems and multiplexers, making nightly and weekly backups.
Ml in Computer Science
High School Diploma
• Years of experience at troubleshooting computer problems
• Various Hardware and Software Experience on IOS, PC & mainframes includes: Microsoft Office: Mac & Windows, Safari, Chrome and Firefox browsers, Adobe Photoshop, After Effects.
• Strong people and communication skills
Professional Marketsource, Detroit, MI 2016 – Present