Resume Sample for Customer Service Representative

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The following is an example of Customer Service Representative resume sample. Reviewing the candidate's full work experience, outlining key-qualifications, duties and responsibilities for the Customer Service job title/field.

Resume Writing Example for Customer Service Representative | CV Format

Customer Service Representative

Detroit, MI

Challenging Position in Customer Service 
Highlights of • Experience working with customers over the phone and in diverse retail environments

Authorized to work in the US for any employer

Work Experience

Customer Service Representative

Teletech At Home

Detroit, MI

March 2017 to June 2017

Hit the ground running doing customer service for Intuit and Rodan and Fields. Hired on to address over 2 months of infrastructure growing pains at Rodan and Fields which negatively impacted customer base. Many customers had not been properly serviced for 2 months, still with no resolution to their problems. Although training was minimal, was promoted to the Elite Team after numerous endorsements from happy customers and management after listening to my phone interactions live.

Office Administrator/Computer Consultant/Web Designer


Detroit, MI

1999 to 2016

Administered the full duties and responsibilities of home office. Managed 2 – 5 employees. Performed invoicing, accounts receivable and accounts payable. Answered phones, kept schedules and appointment calendars. Advised clients in the purchase of software and hardware.

Executive Assistant

Adecco Services

Detroit, MI

1994 to 2000

Oversaw the administrative offices of upper-level managers. Responsibilities included: word processing, spreadsheet management, database creation and modification, composing minutes of board meetings, data entry and general office skills. Assigned to various companies, including: Stroh Brewery, General Motors, Blue Cross/Blue Shield and The Wellness Plan.

Network Computer Operator

International Business Machines

Los Angeles, CA

1987 to 1990

Responsible for maintaining the computer network which supports Systems Engineers and Product Salesmen in the field. Responsibilities included: help-desk, system initialization, installing and changing DASDS, maintaining modems and multiplexers, making nightly and weekly backups.


Ml in Computer Science

Wayne State University

Detroit, MI

High School Diploma

Mumford High School

Detroit, MI

Additional Information

• Years of experience at troubleshooting computer problems 
• Various Hardware and Software Experience on IOS, PC & mainframes includes: Microsoft Office: Mac & Windows, Safari, Chrome and Firefox browsers, Adobe Photoshop, After Effects. 
• Strong people and communication skills 
Professional Marketsource, Detroit, MI 2016 – Present

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