Resume Sample for Customer Service Specialist


picture of Customer Service Specialist resume sample sheet
The following is an example of Customer Service Specialist resume sample. Reviewing the candidate's full work experience, outlining key-qualifications, duties and responsibilities for the Customer Service job title/field.

Resume Writing Example for Customer Service Specialist | CV Format

Customer Service Specialist

Greenacres, FL

Work Experience

Customer Service Specialist

Tech Service Today

Boynton Beach, FL

2015 to 2016

Made over 250 calls per day 
● Assist Account Manager in service calls or other areas needed 
● Created over 10 new business leads per day 
● Handled all incoming calls 
● Provided customer service and handled customer’s complaints 
● Performed marketing by social medial, LinkedIn, Twitter, Google+ 
● Performed data entry and scanned to make sure data was accurate and free from errors 
● Created new spreadsheets and new ideas for the sales department 
● Scheduled and organized logistics of service calls

Substitute Teacher

Palm Beach County School District

West Palm Beach, FL

2011 to 2016

Follow lesson plans prepared by teacher 
● Assist students with necessary assignments

Benefit Specialist/Appointment Setter

401K Exchange

West Palm Beach, FL

2010 to 2015

Provided prompt and courteous customer service in a call center setting 
● Set appointments for local 401k advisors to review 401k plans 
● Answered, screened and transferred all inbound and outbound calls

Unit Secretary

Palm Beach County School District

2012 to 2014

Cobra Specialist Multiple Temp Agencies 
● Received deliveries and processed all Cobra enrollment 
● Audit all Cobra returned mail and verify accuracy of mailing address and sort mail 
● Handled all customer complaints, admit patients, maintain patients records and coordinate billing 
● Verify insurance coverage to obtain authorization for initial visit 
● Answer phones, making copies, scheduling appointments and maintaining supplies 
● Performed electronic scanning and filing

Administrative Assistant

Hi-Tek Security Services

West Palm Beach, FL

2008 to 2011

Typed memos, and schedule appointments 
● Scheduled management meetings 
● Make various trips to multiple sites 
● Kept track of all employees’ hours 
● Type weekly and daily reports 
● Maintained accurate databases performing data entry 
● Prepared various reports 
● Conduct interviews for appropriate candidate positions as required

Crew Leader Assistant/Enumerator

Hi-Tek Security Services

West Palm Beach, FL

2009 to 2010

Ask questions in accordance with instructions to obtain various specified information 
● Compile, record and code results and data from interview or survey 
● Locate and list addresses and household members

Collection Specialist/Team Leader Multiple Collection Agencies

West Palm Beach, FL

2002 to 2009

Reconcile customer disputes to payment of outstanding balances that are due 
● Resolve client billing problems 
● Invoice status notes and maintain current collection information 
● Perform skip tracing when necessary for collection purposes 
● Processed credit card payments, set up payment arrangements and request refunds when appropriate 
● Meet department goals and metrics 
● Faxed documents to accounts and follow up 
● Provide weekly and monthly reporting to direct supervisor 
● Make outbound collection calls 
● Process monthly reporting and credit memos 
● Provide outstanding customer service in customer relations 
● Monitored assigned accounts and collection reports

Education

Associates Degree in Business Administration

Lincoln College of Technology

Real Estate

Gold Coast School
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