Resume Sample for Customer Service Specialist

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The following is an example of Customer Service Specialist resume sample. Reviewing the candidate's full work experience, outlining key-qualifications, duties and responsibilities for the Customer Service job title/field.

Resume Writing Example for Customer Service Specialist | CV Format

Customer Service Specialist

Greenacres, FL

Work Experience

Customer Service Specialist

Tech Service Today

Boynton Beach, FL

2015 to 2016

Made over 250 calls per day 
● Assist Account Manager in service calls or other areas needed 
● Created over 10 new business leads per day 
● Handled all incoming calls 
● Provided customer service and handled customer’s complaints 
● Performed marketing by social medial, LinkedIn, Twitter, Google+ 
● Performed data entry and scanned to make sure data was accurate and free from errors 
● Created new spreadsheets and new ideas for the sales department 
● Scheduled and organized logistics of service calls

Substitute Teacher

Palm Beach County School District

West Palm Beach, FL

2011 to 2016

Follow lesson plans prepared by teacher 
● Assist students with necessary assignments

Benefit Specialist/Appointment Setter

401K Exchange

West Palm Beach, FL

2010 to 2015

Provided prompt and courteous customer service in a call center setting 
● Set appointments for local 401k advisors to review 401k plans 
● Answered, screened and transferred all inbound and outbound calls

Unit Secretary

Palm Beach County School District

2012 to 2014

Cobra Specialist Multiple Temp Agencies 
● Received deliveries and processed all Cobra enrollment 
● Audit all Cobra returned mail and verify accuracy of mailing address and sort mail 
● Handled all customer complaints, admit patients, maintain patients records and coordinate billing 
● Verify insurance coverage to obtain authorization for initial visit 
● Answer phones, making copies, scheduling appointments and maintaining supplies 
● Performed electronic scanning and filing

Administrative Assistant

Hi-Tek Security Services

West Palm Beach, FL

2008 to 2011

Typed memos, and schedule appointments 
● Scheduled management meetings 
● Make various trips to multiple sites 
● Kept track of all employees’ hours 
● Type weekly and daily reports 
● Maintained accurate databases performing data entry 
● Prepared various reports 
● Conduct interviews for appropriate candidate positions as required

Crew Leader Assistant/Enumerator

Hi-Tek Security Services

West Palm Beach, FL

2009 to 2010

Ask questions in accordance with instructions to obtain various specified information 
● Compile, record and code results and data from interview or survey 
● Locate and list addresses and household members

Collection Specialist/Team Leader Multiple Collection Agencies

West Palm Beach, FL

2002 to 2009

Reconcile customer disputes to payment of outstanding balances that are due 
● Resolve client billing problems 
● Invoice status notes and maintain current collection information 
● Perform skip tracing when necessary for collection purposes 
● Processed credit card payments, set up payment arrangements and request refunds when appropriate 
● Meet department goals and metrics 
● Faxed documents to accounts and follow up 
● Provide weekly and monthly reporting to direct supervisor 
● Make outbound collection calls 
● Process monthly reporting and credit memos 
● Provide outstanding customer service in customer relations 
● Monitored assigned accounts and collection reports


Associates Degree in Business Administration

Lincoln College of Technology

Real Estate

Gold Coast School
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