Resume Sample for Help Desk/High Level Customer Service Representative

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The following is an example of Help Desk/High Level Customer Service Representative resume sample. Reviewing the candidate's full work experience, outlining key-qualifications, duties and responsibilities for the Help job title/field.

Resume Writing Example for Help Desk/High Level Customer Service Representative | CV Format

High Level Customer Service Representative

Plymouth, MN

Seeking an opportunity to leverage my talents as an asset to a growing company. I have the follow through and positive attitude that will allow me to achieve company targets and improve customer satisfaction.

Authorized to work in the US for any employer

Work Experience

Help Desk/High Level Customer Service Representative

Data Recognition Corporation

Saint Paul, MN

January 2017 to July 2017

• Inbound calls regarding State and Local Testing for Department of Education 
• Email Team 
• Service Now Open Ticket Management 
• Salesforce

Brand Agent, Customer Escalation Specialist, Marketing

Skybridge Americas

Greenfield, MN

January 2016 to January 2017

• Inbound calls regarding customer’s subscriptions 
• Outbound calls to collect owing balances 
• Starting Customers on promotional offers 
• Data Entry 
• Help assist escalated customers solve problems quickly and efficiently 
• Help guide the agents find answers to problems 
• Answer emails 
• Speak with dispatch to help customers 
• Pending reports 
• Take phone calls, set up new and existing orders for new and returning customers

Supervisor of call center

Roger’s BP Amoco

Maple Lake, MN

June 2006 to January 2016

Manager/Cashier/Deli Attendant 
• Certified in Food Safety and Management 
• Managed team of 10 to 15 employees 
• Handled scheduling of employees 
• Ordering and inventory of products 
• Daily cash deposits/Cashier logs


A.S in Accounting

North Hennepin Community College


50 WPM (Less than 1 year), Excel (Less than 1 year), Managerial (Less than 1 year), Microsoft Excel (Less than 1 year), Microsoft Word (Less than 1 year)

Additional Information

• Microsoft Excel 
• Communication (listening, verbal, written) 
• Leadership/Managerial 
• Microsoft Word 
• 50 WPM, 10 Key 
• Salesforce 
• Service Now

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