Resume Sample for Mortgage Servicing Bankruptcy Specialist


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The following is an example of Mortgage Servicing Bankruptcy Specialist resume sample. Reviewing the candidate's full work experience, outlining key-qualifications, duties and responsibilities for the Banking job title/field.

Resume Writing Example for Mortgage Servicing Bankruptcy Specialist | CV Format

Mortgage Servicing Bankruptcy Specialist – Aerotek/Seterus Inc

Beaverton, OR

To obtain a position where I can utilize my talents and experience. I am also looking for opportunities to learn, grow, and advance in a stable environment. I am motivated, dependable, and trustworthy.

Work Experience

Mortgage Servicing Bankruptcy Specialist

Aerotek/Seterus Inc

March 2016 to Present

• I am responsible for performing various tasks relating to accounts where the client’s customer has filed for bankruptcy protection. Also responsible for continuing to protect the client’s interest while the account is in bankruptcy. I have contact with other internal departments, outside counsel, Bankruptcy Trustee, as well as, the customer’s bankruptcy counsel 
• Specializing in bankruptcy cramdowns for Chapter’s 11,12, and 13 
• Completing cramdown edits in Mortgage Servicing Platform(MSP) System 
• Ensuring edits are completed accurately and within client guidelines/timelines 
• Hosting weekly client conference calls, reviewing loan level issues to resolve discrepancies between internal system MSP and client system of record SURF 
• Expert knowledge in pay history interpretation and complex cramdown edit process 
• Assisting management with project involving proof of claim and motion for relief processes while maintaing my workload and production expectations 
• Fluent in escrow account analysis interpretation

Customer Service Early Stage Collections Specialist

March 2015 to March 2016

• Answer routine questions regarding a variety of account issues, including but not limited to, escrow accounts, balance and payment inquiries, interest rate changes, missing payment inquiries, address changes, and tax reporting information, request for payoff and others 
• Place outbound new customer calls as new loans board, utilizing available scripts and excellent customer service and collections skills 
• Document all customer contact in accordance with established procedures

Customer Service Specialist

Aerotek/Columbia Sportswear

August 2015 to February 2016

• Received incoming calls from customers regarding company clothing and footwear. Placed orders over the phone and sent to customer’s home or office addresses. 
• Also assisted with damaged items and had them send in for warranty, if warranted. Also took care of product issues being the wrong size, color, or wrong product all together.

Customer Care Technician

ACS/Xerox Corporation

March 2012 to August 2015

• Provided assistance to customers in our Express/VIP program 
• Assisted with bookings for car, flight, and hotel reservations

Technical Support Representative

Stream Global Services

February 2011 to September 2011

• Handled inbound customer service and technical support calls 
• Additionally assisted with billing questions or issues

Education

Business Management

Everest University Online

Orlando, FL

Skills

CUSTOMER SERVICE (10+ years), RECEPTIONIST (2 years), RETAIL SALES (5 years), PROBLEM-SOLVING (10+ years), SALES (6 years)

Additional Information

SKILLS 
• 15 years of customer service 
• Excellent verbal communication and written skills, with an eye for detail 
• Extremely productive in a high stress, high volume environment 
• Self-starter with a can do attitude 
• Leadership 
• Problem-Solving Skills 
• Sales and Retention Skills



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