Mortgage Underwriter – Bank of America
July 2015 to Present
-Required to review borrower documents for modifications and determine
readiness for decision engine.
-Responsible for daily metrics such as quality and amount of files
-Knowledgeable of policy and procedures for all investor types, able to work government and non-GSE loans.
-Was a Calibration Liaison assisting the UW/QA calibration team and providing learned information to whole unit in bi-weekly huddles.
March 2010 to June 2015
–Mentor with the “Ramp to Proficiency” program while a Customer
-Serviced a large portfolio of customers both current and default.
-Experience with high call volume, both in and outbound.
-In-depth knowledge of the loan modification process, from home
retention to document collections and underwriting review.
-Able to comply with performance metrics, policies and procedures.
-Able to de-escalate all situations on my calls as an experienced conflict
August 2008 to March 2010
-Responsible for closing store when managers are not available.
-Helping to recover store and reorganization of merchandise.
-Stocked store and back room with incoming merchandise.
-Throughout employment have been trained on company policies and procedures and have been responsible for putting into effect with fellow
May 2004 to February 2005
-Responsible for all new patients discharging from local hospitals
requiring enteral nutrition (tube feeding).
-Developed relationships with case managers and nurses at hospitals and care facilities to gain business and establish
-Determined what patient’s insurance coverage was, whether prior
authorization was needed and what type of formula and equipment the patient would need (ambulatory vs. non-ambulatory patient).
-Was responsible for informing family and patients about HIPPA
laws and company policies.
-Coordinated deliveries with drivers, patients and hospitals.
January 2004 to April 2004
-Responsible for managing the store when store manager
was not present
-Inventory and stock control
-Interviewing and training new employees
-Meeting weekly sales goal
-Motivating sales staff to reach sales goals
October 2002 to December 2003
-Responsible for ringing up average number of customers per hour
-Able to answer customer questions correctly
-Knowledgeable of all IKEA product ranges
Bachelor of Arts in Linguistics