Pharmarcy technician – Kroger
Seasoned customer service specialist with background in providing advice on diverse customer situations.
Customer Service Manager with a track record of managing a wide variety of customer service issues quickly
Pharmacy Order Entry Technician with excellent data entry skills and telephone etiquette. Detail-oriented and
focused on accuracy and efficiency.
Excellent telephone etiquette
Exceptional patient care and interaction
Microsoft Office proficiency
Strong problem solver
Authorized to work in the US for any employer
January 2014 to Present
Entered new patient profiles and prescriptions into medication input software system.
Communicated directly with doctors’ offices via telephone, fax and email.
Provided friendly customer service at prescription drop-off and pick-up counters.
Worked closely with pharmacists and used medication input software to safely and accurately dispense
Efficiently answered multi-line phone and processed high volume of order requests from nurses, doctors and pharmacists.
Answered and screened phone calls for the staff pharmacist in a friendly, efficient manner.
Routinely operated the computerized Resource and Patient Management System (RPMS) and Electronic Health
Record (EHR) system.
Verified patient data and billing information.
Verified accuracy and completeness of information on prescription and refill requests.
Strictly maintained customer and patient confidentiality.
Promptly referred all doctors’ calls and customers’ medical questions to the pharmacist on duty.
Guest services 12/2009 to 06/2011
Target Avon, IN
Processed merchandise returns and exchanges.
handle guest complaints, directing them to the team lead that can handle the problem
Assisted guests in finding out-of-stock items.
trained new team members to run the cash register
May 2007 to January 2014
Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
Organized weekly sales reports for the sales department to track product success.
Trained new employees.
Cross-trained and provided back-up for other customer service representatives when needed.
Worked as a team member performing cashier duties, product assistance and cleaning.
Worked under strict deadlines and responded to service requests and emergency call-outs.
Assisted customers with store and product complaints.
Processed and issued money orders for customers.
Guaranteed positive customer experiences and resolved all customer complaints.
Compiled weekly monetary reports and records for store managers.
Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Managed cash stock and inventory balances accurately.
Special Needs Education