Phone banker CIT Bank
Huntington Park, CA
May 2017 to March 2018
At CIT my duties were to answer calls cross sell products, walk clients through opening products, contact other departments to get issues resolved such as bonus inquires, interest variance, converting accounts to new products, contacting fraud dep. If necessary. Build customer relationships, make sure the call is smooth and effective, upload necessary paperwork. Systems: Interactive client/ Desktop FIS
May 2016 to December 2016
Refunds Today is a tax preparing and electronic software provider. My position here was customer service representative that mainly resolves customer related issues such as troubleshooting software, call shorting, case assigning and having great attention to detail with each customer’s problems.
September 2014 to May 2016
I started off at Wells Fargo as a bank teller where i would provide excellent customer service and handled daily tasks which included, but not limited to, processing checks, referring products, sales, and product changes. I became a phone banker that performed similar tasks as a teller and was a top performer in sales, customer service, and managing time for calls, keeping percentages where they need to be.
February 2014 to September 2014
at Hitco Carbon Composites
Hitco specializes in the business of fabrication of aerospace, military, thermal management, metal and automotive. This job requires me to laminate materials as I was a composite technician. We take out the beam tooling from the clave and then remove the carbon fiber beam from the tooling using tools and a crane and begin the lamination process. I was also an MCC which stand for material control coordinator. I handle material and expedite parts to the designed location. I used flex net to buy off parts, issue parts and keep track of parts/material as well as inventory.
March 2010 to January 2013
As a sales representative i was responsible for selling insurance policies, problem solving and follow-ups on existing policies daily. As a top performer in my region i was able to learn the skills i needed by having hands on experience in sales, customer service, computing data, and working in a professional business setting.
High School Diploma in LAUSD
∙ Microsoft PowerPoint – Microsoft Excel – Microsoft Word
∙ Windows XP/Vista – Email – Internet – Gmail – Microsoft Outlook
∙ SAP – FlexNet – Apriso – Warehouse Inventory management systems
∙ Possess strong verbal and written communication skills
∙ Ability to organize vast amounts of data
∙ Compute figures with speed and accuracy
∙ Able to work independently in a fast-paced environment
∙ Inventory Analysis and cycle count to ensure accurate inventory
∙ Worked in Sales and Aerospace Industries