Resume Sample for Portfolio recovery associates

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The following is an example of Portfolio recovery associates resume sample. Reviewing the candidate's full work experience, outlining key-qualifications, duties and responsibilities for the Associate job title/field.

Resume Writing Example for Portfolio recovery associates | CV Format

Hampton, VA

Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Portfolio recovery associates

Hampton, VA

November 2015 to Present

-Collect payments on past due bills. 
-Create a list of people who have not made payments  
-Call customers using telephone. 
-Inform clients of overdue accounts and amount currently owed. 
-Attempt to collect payment. 
Review terms of sale or loan documents. 
-Ensure all customer information is correct, including phone numbers and addresses. 
-Listen to customer’s story and determine if debt can be collected. 
Set up repayment plans and new terms of sale. 
-Record new commitment to repay debt. 
-Report satisfied debts to credit bureaus. 
-Follow federal and state laws dealing with debt collection.

Office Assistant and Receptionist

Big Brother & Big Sister org.

Newport News, VA

July 2015 to September 2015

Newport News, VA 2015 
– Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns  
– Forwards information by receiving and distributing communications; collecting and mailing correspondence; copying information. 
– Serves customers by backing-up receptionist; answering questions; forwarding messages; confirming customer orders; keeping customers informed of order status. 
– Respond to requests for assistance and/or possible processing of credit card authorizations


High school or equivalent

Heritage High School

Newport News, VA

September 2012 to June 2015


Customer Relations (3 years), Mentoring (2 years)




May 2015 to May 2017

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