Willing to relocate: Anywhere
Authorized to work in the US for any employer
November 2015 to Present
-Collect payments on past due bills.
-Create a list of people who have not made payments
-Call customers using telephone.
-Inform clients of overdue accounts and amount currently owed.
-Attempt to collect payment.
Review terms of sale or loan documents.
-Ensure all customer information is correct, including phone numbers and addresses.
-Listen to customer’s story and determine if debt can be collected.
Set up repayment plans and new terms of sale.
-Record new commitment to repay debt.
-Report satisfied debts to credit bureaus.
-Follow federal and state laws dealing with debt collection.
July 2015 to September 2015
Newport News, VA 2015
– Talks to customers over the phone, email, online chat or social media to resolve their questions or concerns
– Forwards information by receiving and distributing communications; collecting and mailing correspondence; copying information.
– Serves customers by backing-up receptionist; answering questions; forwarding messages; confirming customer orders; keeping customers informed of order status.
– Respond to requests for assistance and/or possible processing of credit card authorizations
High school or equivalent
September 2012 to June 2015
May 2015 to May 2017