Big Lake, MN
Friendly, results-oriented Customer Service Representative with broad base of experience and transferable skills. Recognized for strong customer focus, ability to work effectively with co-workers and management to get the job done. Respected for sense of duty, reliability, hard work and positive attitude. Highly motivated – eager to learn and continue to expand skills and experience base. Proficient in
Data entry, Internet Usage, MS Outlook, MS Word, MS Excel
July 2015 to April 2016
● Made client appointments
● Performed customer service
● Maintained good relationships with the clients
● Sold salon products
● Maintained the cash drawer
● Cleaned and maintain salon
July 2011 to July 2015
Take care of two children
∙ Cooking three meals a day
∙ Daily learning activities with children
September 2008 to July 2011
Listened to better assist customers and find resolution.
∙ Trained and mentored new employees.
∙ Answered 100 plus calls per day.
∙ Enter information into Oracle Database.
∙ Prioritized tasks.
∙ Provided follow up.
∙ Reached company goals.
∙ Floor support specialist.
∙ Answering customer inquirers, solving problems.
∙ Customer Service Representative in where I took inbound calls from customers.
∙ E-mailing and calling customers for service.
December 2006 to July 2007
Strong filing skills, both alphabetically and numerically.
∙ Courteously answered and directed telephone calls on multiline system.
∙ Verified insurances.
May 2005 to November 2005
Made specialized drinks.
∙ Took customer orders.
∙ Consistently provided quick well timed and professional service.
∙ Perfectly balanced cash drawer for duration on employment.
● Assist in related sales and marketing
∙ Strong interpersonal skills
∙ Working knowledge of Excel
∙ Check to ensure that appropriate changes were made to resolve customers problems
∙ Resolve customers service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
∙ My typing skills are at approximately 40-45 WPM
∙ Good at using Microsoft Word
∙ Excellent with using Oracle Database
∙ Great de-escalation skills
∙ Team player
∙ Very good with Outlook
∙ Excellent word processing